You must be 18 years of age or older to rent from Pro-Mix. You must have a valid Illinois driver’s license – NO tickets, NO state ID cards. Payment in full for the rental, as well as a security deposit equal to the full purchase price of the rented equipment must be made by cash, check, or credit card at the time of the rental. Only one person may sign the contract, pay for, and secure the rental – and all must be by the same person.
Rentals are on a “first come, first served” basis. Rentals are considered “reserved” ONLY if pre-paid upon booking. Although you may have us “put you down” for a particular rental without payment, you may be bumped by a paid reservation at any time. Please note: Pre-paid reservations are non-refundable inside 7 days of the rental date – 50% store credit ONLY outside 7 days. NO EXCEPTIONS under any circumstances. If you have any questions regarding this policy, please ask.
Rentals may be picked up after 2:00pm on the day of the rental. You may call earlier than 2:00pm to check if your equipment has been returned early from the night before. In the event that your equipment is available early, your salesperson will tell you what time you may pick up. Pro-Mix makes no guarantee when a specific rental will be available.
Rentals are due back NO LATER than 1:00pm (one o’clock in the afternoon). Rentals returned at 1:01pm WILL BE charged as late. Rentals returned after normal store closing will be charged one full day late. Remember: Other customers are usually waiting for your equipment. If you’re LATE – they WAIT!
Customers must supply their own batteries for battery operated equipment (eg. wireless mics, remotes). Although most rental units will already have a battery installed, Pro-Mix makes no warranty that the existing battery is good.
Improperly coiled cables will be charged a $3.00 coiling fee upon return. Do not coil cables around your elbow! If you do not know how to properly coil a cable, please ask. Cables returned with duct tape wrapped around the jacket will be charged the full purchase price of a new cable – We’ll buy a new cable, and you can keep the gummed up sticky one!.
Your rental is tested in front of you prior to your acceptance of the equipment. By accepting the rental, you agree that the equipment is in working order AND that you know how to properly use it. Once you accept the equipment, no refunds will be allowed, regardless of the problem. NO EXCEPTIONS! Customers will be charged for any damages to equipment which occur during the rental period.
A full, detailed listing of the terms and conditions of our rental program is listed on the rental contract. Please read both sides of your rental contract, ask if you have any questions – we’ll be glad to explain it to you. Rates, terms, and availability subject to change without prior notice.
Although we are conveniently located in the Northwest Suburbs of Chicago, sometimes an equipment pick-up is difficult or impossible. Fortunately Pro-Mix can handle delivery, set-up and removal (except within the city limits of Chicago – see below). To determine the cost of labor and cartage, please have the following basic information handy when talking to a representative.
–Absolute Earliest Allowable Delivery Time
–Absolute Earliest Allowable Set-Up Time (Please Allow Ample Time for Set-up, 1-Hour+ and Longer Depending On Complexity)
–Correct Event Start Time
–Correct Event End Time
–Latest Allowable Removal or Pick-Up Time (Equipment can not be left unattended unless cleared with appropriate venue staff members)
–Venue Name & Location
–Entrance or Exit Difficulties (Steps, Stairs or Tight Clearances)
–Will You Need An On-Site Tech?
Please Note: Pro-Mix does not collect the City of Chicago’s Personal Property Lease Transaction Tax, therefore we DONOT deliver rental equipment within the city limits of Chicago. If you plan on transporting or using our equipment within the City of Chicago, please be advised that YOU are responsible for paying Chicago’s 9.0% tax on the rental for your “right” to use the equipment within the city.